Stay Safe from Fraud and Scams

What we will never do

Fraud that uses a company's name usually works by imitating something plausible. So that you can rule us out quickly, we will never:

• ask you for a password, passcode or one-time code, by any means
• ask you to move money to a 'safe' or 'holding' account
• ask you for payment details through this website — there are no payment fields on it
• send you a sign-in link you did not request, or pressure you to act immediately
• ask you to install remote access software so we can 'help'

Warning signs

Urgency and secrecy are the two most reliable indicators. A genuine institution will let you hang up, verify the number independently, and call back.

Be sceptical of contact details supplied in the message itself. Verify them against a source you found yourself.

If you think you have been targeted

Tell us on +1 (604) 449-9515, particularly if our name was used. Report it to your bank if money has moved, and to your local police or national fraud reporting service.

Reporting attempted fraud is worth doing even when nothing was lost — it helps us get impersonation taken down faster.